Privacy policy

Redlands FC – Privacy Statement

This Privacy Statement explains how Redlands FC (“we”, “us”, “our”) collects, uses, and protects personal information in connection with ticket sales, events, and related services.

By purchasing a ticket or attending a Redlands FC event, you agree to the practices described below. This statement is a general summary and may be supplemented by additional notices on our website or ticketing platforms.

1. Information We Collect

We may collect the following types of information:

- Contact details, such as your name, email address, phone number, and mailing address.

- Ticketing and purchase information, such as ticket type, quantity, price, payment method (processed by third-party providers), and transaction history.

- Account information if you create an account with our ticketing provider.

- Communication preferences and any messages you send to us (for example, email inquiries or customer support tickets).

- Basic demographic or preference information you choose to provide (such as age range, preferred seating area, or favorite events).

- Technical data related to your use of our website or ticketing platform, such as IP address, device type, and browsing activity, as collected by cookies or analytics tools.

2. How We Use Your Information

We may use your information to:

- Process ticket purchases and manage your bookings.

- Communicate with you about your tickets, event updates, schedule changes, or cancellations.

- Provide customer support and respond to inquiries.

- Send you club news, promotions, and marketing communications (you can opt out at any time).

- Improve our events, services, and fan experience.

- Maintain security, prevent fraud, and comply with legal or regulatory obligations.

3. Payment Processing and Third-Party Services

We use third-party service providers (such as ticketing platforms and payment processors) to handle ticket sales and payments. These providers collect and process your payment information directly and may have their own privacy policies governing use of your data. We encourage you to review those policies when purchasing tickets.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

- Service providers who help us operate our events, websites, ticketing systems, email marketing, or customer support.

- League, venue, or security partners when necessary for event operations, safety, or regulatory requirements.

- Authorities or other parties when required by law, court order, or to protect our rights, safety, or property.

Any sharing is limited to what is reasonably necessary for the purpose described.

5. Cookies and Analytics

Our website and ticketing platforms may use cookies and similar technologies to:

- Remember your settings and preferences.

- Help with login and session management.

- Compile statistics about website traffic and fan engagement.

You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality.

6. Marketing Communications

If you provide your email address or phone number, we may send you news, updates, and promotional messages about Redlands FC. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send you essential messages related to your tickets or events.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as necessary to fulfill the purposes described in this statement, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it where reasonably possible.

9. Children’s Privacy

Our events are family-friendly, but we do not knowingly collect personal information directly from children without consent from a parent or guardian where required by law. If you believe a child has provided us personal information without appropriate consent, please contact us so we can take appropriate steps.

10. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, such as requesting access, correction, or deletion. To exercise these rights or update your information or preferences, please contact us using the details below.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The updated version will be posted on our website or ticketing pages with a revised “last updated” date. Your continued use of our services after changes are posted means you accept the updated statement.

12. Contact Us

If you have any questions about this Privacy Statement or how we handle your personal information, please contact:

Redlands FC

Email: hello@redlandsfootballclub.com

Website: https://www.redlandsfootballclub.com

This template is for general informational purposes only and is not legal advice. We recommend consulting with a qualified attorney to ensure this statement meets your legal and regulatory requirements.