Redlands FC – Ticket Terms & Conditions

(These terms apply to all Redlands FC tickets, including season tickets, Field Side Access tickets and single game tickets.)

All ticket purchases are non-refundable and non-exchangeable except where required by law or explicitly stated by Redlands FC.

Your ticket grants admission to the specified Redlands FC home match(es) and section (General Admission, Field Side Access, or other designated area). Seating/standing locations within GA areas are first come, first served.

3. Field Side Access – Special Conditions

Field Side Access is a dedicated general admission standing area at field level. All spectators, including children of all ages, must have their own valid Field Side ticket to enter the field side area. Children under 14 must be accompanied and supervised by an adult at all times. Guests in this area may be closer to the field of play and ball travel; attendance is at your own risk.

Every person entering the stadium, regardless of age, must have a valid ticket for the appropriate section (including infants and small children).

5. Event Changes, Postponement & Cancellation

Match dates, times, and opponents are subject to change. If a match is postponed, your ticket will normally be valid for the rescheduled date. If a match is canceled and not rescheduled, Redlands FC may, at its discretion, offer a refund or credit in line with the club’s posted policy at that time.

Matches may be played in varying weather conditions. Delays, suspensions, or resumptions of play due to weather are at the discretion of the league, match officials, and venue staff. Weather-related schedule changes do not automatically entitle you to a refund.

Admission is subject to security screening and bag checks. Re-entry may be restricted or prohibited. If allowed, re-entry is subject to ticket and hand stamp/credential checks as required by stadium policy. The club and venue reserve the right to refuse admission or remove any guest for safety, security, or policy violations without refund.

Guests must behave respectfully toward players, officials, staff, and other fans. The following may result in ejection without refund:
- Abusive, discriminatory, or threatening language or behavior
- Throwing objects or entering the field of play
- Fighting or inciting violence
- Harassment of players, officials, staff, or other spectators

Certain items (including but not limited to weapons, fireworks, smoke devices, illegal substances, and other items deemed unsafe by staff) are not permitted. 

Outside food, beverages, and alcoholic drinks are not allowed inside the stadium

. Additional stadium-specific rules may apply and will be enforced.

Soccer matches involve risks, including contact with balls or equipment, crowd movement, and noise. By attending, you voluntarily assume all risks of personal injury or property damage arising out of or related to attendance at the event, to the fullest extent permitted by law.

To the maximum extent permitted by law, Redlands FC, the venue, league, and their employees, officers, and agents are not liable for any injury, loss, or damage resulting from your attendance, except where caused by their gross negligence or willful misconduct.

By attending, you consent to the use of your image, voice, and likeness in any live or recorded audio, video, or photographic display or other transmission, publication, or reproduction of the event, without compensation.

Lost or stolen tickets may not be reissued. Digital tickets should be kept secure and not shared publicly. The club is not responsible for tickets that are duplicated, resold improperly, or used without your permission.

Tickets may not be resold in violation of any applicable law or above limits set by the club, platform, or venue. The club may cancel tickets believed to be purchased or used for unauthorized resale or scalping.

Adults are responsible for the behavior and safety of minors in their care. Children must remain in the seating/standing area assigned to their tickets and follow instructions from stadium staff.

Guests must follow all instructions from stadium staff, security, and public address announcements, including any temporary changes to seating/standing arrangements or access routes for safety reasons.

These terms are in addition to any general terms and conditions of the ticketing platform, venue, or league. In case of conflict, the most protective applicable rule for safety and legal compliance will apply.

By purchasing or using a ticket, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Redlands Football Club

This Privacy Statement explains how Redlands FC (“we”, “us”, “our”) collects, uses, and protects personal information in connection with ticket sales, events, and related services.

By purchasing a ticket or attending a Redlands FC event, you agree to the practices described below. This statement is a general summary and may be supplemented by additional notices on our website or ticketing platforms.

We may collect the following types of information:

- Contact details, such as your name, email address, phone number, and mailing address.

- Ticketing and purchase information, such as ticket type, quantity, price, payment method (processed by third-party providers), and transaction history.

- Account information if you create an account with our ticketing provider.

- Communication preferences and any messages you send to us (for example, email inquiries or customer support tickets).

- Basic demographic or preference information you choose to provide (such as age range, preferred seating area, or favorite events).

- Technical data related to your use of our website or ticketing platform, such as IP address, device type, and browsing activity, as collected by cookies or analytics tools.

- Process ticket purchases and manage your bookings.

- Communicate with you about your tickets, event updates, schedule changes, or cancellations.

- Provide customer support and respond to inquiries.

- Send you club news, promotions, and marketing communications (you can opt out at any time).

- Improve our events, services, and fan experience.

- Maintain security, prevent fraud, and comply with legal or regulatory obligations.

3. Payment Processing and Third-Party Services

We use third-party service providers (such as ticketing platforms and payment processors) to handle ticket sales and payments. These providers collect and process your payment information directly and may have their own privacy policies governing use of your data. We encourage you to review those policies when purchasing tickets.

We do not sell your personal information. We may share your information with:

- Service providers who help us operate our events, websites, ticketing systems, email marketing, or customer support.

- League, venue, or security partners when necessary for event operations, safety, or regulatory requirements.

- Authorities or other parties when required by law, court order, or to protect our rights, safety, or property.

Any sharing is limited to what is reasonably necessary for the purpose described.

Our website and ticketing platforms may use cookies and similar technologies to:

- Remember your settings and preferences.

- Help with login and session management.

- Compile statistics about website traffic and fan engagement.

You can usually control cookies through your browser settings, but disabling certain cookies may affect site functionality.

If you provide your email address or phone number, we may send you news, updates, and promotional messages about Redlands FC. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. Even if you opt out of marketing, we may still send you essential messages related to your tickets or events.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information for as long as necessary to fulfill the purposes described in this statement, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it where reasonably possible.

Our events are family-friendly, but we do not knowingly collect personal information directly from children without consent from a parent or guardian where required by law. If you believe a child has provided us personal information without appropriate consent, please contact us so we can take appropriate steps.

Depending on your location, you may have rights regarding your personal information, such as requesting access, correction, or deletion. To exercise these rights or update your information or preferences, please contact us using the details below.

We may update this Privacy Statement from time to time. The updated version will be posted on our website or ticketing pages with a revised “last updated” date. Your continued use of our services after changes are posted means you accept the updated statement.

If you have any questions about this Privacy Statement or how we handle your personal information, please contact:

Website: https://www.redlandsfootballclub.com

This template is for general informational purposes only and is not legal advice. We recommend consulting with a qualified attorney to ensure this statement meets your legal and regulatory requirements.

Season Tickets - General Admission

Season Tickets - Field Side

Redlands Football Club